Toronto Transit Commission (TTC) was named Outstanding Public Transportation System for 2017 by the American Public Transportation Association (APTA) TTC last won the award in 1986.
TTC credits this award to the five-year plan the transit commission developed in 2013. TTC says the five-year plan "put the customer at the center of all that it does, from service planning to service delivery, including a new station management model, customer charter, fleet and infrastructure renewal, and how it manages its people – its most important asset."
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